User fees for roads are collected in accordance with the National Highways Fee (Determination of Rates and Collection) Rules, 2008 as amended from time to time, for PPP projects as well as public funded projects.
There are systems in place to address the representations and complaints by users. The number of complaints received in the last three years is as under:
Year | No of Complaints | No of sections and bridges under tolling | Disposal status of complaints |
2009 - 10 | 20 | 150 | 20 |
2010 - 11 | 21 | 167 | 21 |
2011 - 12 | 30 | 196 | 27 |
This information was given by Shri Jitin Prasada, the Minister of State for Road Transport & Highways in response to a question inRajya Sabha today.
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