A large number of e-tickets are booked every day through the Indian Railway Catering and Tourism Corporation (IRCTC) website. In the month of June 2012, on an average 3.44 lakh tickets were booked per day. In the month of June 2012, the numbers of completed transactions were 103.61 lakh out of a total 138.79 lakh. The reasons for incomplete transactions included non-availability of lower berths, entry of wrong password, entry of wrong Personal Identification Number (PIN) by customer, insufficient balance and network failure etc.
The working of the system is regularly monitored. The following measures have been taken to improve the functioning of the IRCTC website:
Capacity of the servers has been upgraded to meet the demand.
Agents have been restricted from booking Tatkal tickets and on the opening day of the Advance Reservation Period (ARP) between 0800 hours and 1200 hours.
Internet Bandwidth has been increased to 450 Mbps.
In case of failed transactions, IRCTC does not withhold the amount and sends the advice of refund immediately upon the receipt of advice of such transactions. Payment of interest is not contemplated.
This information was given by the Minister of State for Railways Shri K. H. Muniyappa in written reply to a question in Lok Sabha today.
The working of the system is regularly monitored. The following measures have been taken to improve the functioning of the IRCTC website:
Capacity of the servers has been upgraded to meet the demand.
Agents have been restricted from booking Tatkal tickets and on the opening day of the Advance Reservation Period (ARP) between 0800 hours and 1200 hours.
Internet Bandwidth has been increased to 450 Mbps.
In case of failed transactions, IRCTC does not withhold the amount and sends the advice of refund immediately upon the receipt of advice of such transactions. Payment of interest is not contemplated.
This information was given by the Minister of State for Railways Shri K. H. Muniyappa in written reply to a question in Lok Sabha today.
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